It must accept a SIM from any carrier. A phone locked to one carrier cannot use this eSIM.
2
Use Wi-Fi
Your phone needs internet to install the eSIM. Do this at home, not at the airport.
3
Keep your normal SIM
Nothing is deleted. The eSIM is a second line on your phone.
4
Use one phone only
This eSIM works on one phone at a time. Use the phone you will travel with.
How to install
1Tap Claim my eSIM and choose WhatsApp, Telegram or the web.
2There, tap Claim your eSIM and follow the install steps.
3On iPhone tap Continue. On Android tap Download. Wait for it to finish.
4Name the line Atli eSIM so you can find it later.
5Keep your normal SIM turned on. Nothing is deleted.
6When you reach your destination, choose that line for mobile data and turn on Data Roaming.
Questions
Your phone must support eSIM and be carrier unlocked. Check both before you claim.
eSIM: dial *#06#. If you see an EID number, your phone supports eSIM.
Unlocked, on iPhone: Settings › General › About. Carrier Lock should say No SIM restrictions.
Unlocked, on Android: ask your carrier or the shop where you bought the phone. The setting is in a different place on each brand.
Yes. Install it today. Your days start when your phone first connects to a network in the Philippines, not when you install.
You have 30 days from your purchase date, so activate by 11 October 2026. Activating means connecting to a network at your destination for the first time.
Make sure you are on Wi-Fi, then try again from where you claimed your eSIM. If it still does not work, email help@heyatli.com with your order number.
Yes. Turn on the hotspot in your phone settings and share the connection with a laptop or another phone. Hotspot data comes out of the same plan.
Yes. Only the data plan ends. Your eSIM line stays on your phone, so buy another plan and it works again. If you delete the line by mistake, open your eSIM where you claimed it and install it again. It will be the same eSIM.
First check it is not already there. Open your phone settings and look for a new eSIM line, named Atli eSIM if you named it that. If it is there, there is nothing more to do. If it is not, email help@heyatli.com with your order number.
Voucher
Enter your voucher code
It was sent to you with your order.
We cannot find this voucher
Double-check the link, or enter the code below.
The email. Sent when the buyer taps Send under Email me this link. It carries the same voucher link, so it opens this page. No QR, no eSIM codes.
Mockupvoucher pagesent on requestwhen it goes wrong
